Policies & Terms

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This may include:

• Name and email address
• Billing address and payment information
• Account credentials
• Communication preferences

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Protect against fraudulent or illegal activity

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With your consent
• With service providers who assist in our operations
• To comply with legal obligations
• To protect our rights and safety

4. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption, secure data centers, and regular security audits.

5. Your Rights

You have the right to access, update, or delete your personal information at any time. Contact us at info@hostkicker.com for any privacy-related requests.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.

2. Types of Cookies We Use

• Essential Cookies: Required for the website to function properly, such as maintaining your login session.
• Analytics Cookies: Help us understand how visitors interact with our website to improve performance.
• Preference Cookies: Remember your settings and preferences for a personalized experience.

3. Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

4. Third-Party Cookies

We may use third-party services like Google Analytics to analyze website traffic. These services may set their own cookies. Please refer to their respective privacy policies for more information.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all our hosting plans. If you're not completely satisfied with our service, you can request a full refund within 30 days of your initial purchase—no questions asked.

How to Request a Refund

To request a refund, simply:

1. Contact our support team via email or support ticket
2. Provide your account details and reason for cancellation
3. We'll process your refund within 5-7 business days

What's Covered

• All shared hosting plans
• VPS hosting plans
• Reseller hosting plans

What's Not Covered

• Domain name registrations (non-refundable)
• SSL certificates (after issuance)
• Add-on services already rendered
• Accounts terminated for Terms of Service violations
• Renewal payments (non-refundable)

Contact Us

If you have any questions about our refund policy, please contact us at info@hostkicker.com.